“We’ve had to reinvent the wheel in terms of how we moderate content and chat and how we deal with the high levels of customer support tickets… We’ve had to meet those challenges head-on and very quickly.”
— Vernon Jones, Head of Safety at MovieStarPlanet
As much of the world’s population faces an extended period of staying home, more people are spending more time on online platforms. The increase in traffic volumes in popular games and social networks is spiking sharply.
Join Vernon Jones (Head of Safety, MovieStarPlanet), Amy Vezeau (Manager of Client Integration, Two Hat), and Carlos Figueiredo, (Director of Community Trust & Safety, Two Hat; co-founder of the Fair Play Alliance), as they discuss the state of online communities and content moderation in the age of COVID-19.
Don’t forget to download the accompanying e-book, “Content Moderation in Challenging Times: Techniques to Moderate Chat & Manage Increased Volumes“, to get practical, actionable best practices you can apply to start safeguarding your community — today.