White Papers & PDFs

Learn how to deliver a positive and engaging user experience through best-in-class moderation.

In the white papers and resources below, we share recommended content moderation techniques, industry-tested workflows, case studies, and more.

Check back regularly for new white papers and resources to help you filter the negative and make room for the positive in your community.

• NEW! Actionable Tips: From “Player Behavior: Your Secret Growth Tool” Panel. Five best practices curated from our panel at GamesBeat Summit 2020. Learn how to foster a safe, inclusive, and growing community in your game.
• NEW! Content Moderation in Challenging Times: Techniques to Moderate Chat and Manage Increased Volumes. Download an e-book for data insights and moderation best practices in the age of COVID-19.
• By Design: 6 Tenets for a Safer Internet. Inspired by consultation with industry leaders, our customers, and recommendations we made to the UK Department for Digital, Culture, Media & Sport, we outline six tenets we can all follow to create an internet that’s both safe and scalable by design.
• The Opportunity to Chat. Community chat increases engagement, retention and lifetime value. So why think of chat moderation like a cost center?
• How to Moderate Images: Save Time, Money, and Resources With These Sample Workflows. In this engaging paper, you’ll learn how the social app PopJam moderates images in a fast-paced, high-volume, safety-first environment.
• 4 Steps to COPPA Compliance. Prepare your kid-friendly platform for COPPA with these four strategies.
• Six Techniques to Build a Healthy Online Community. Scale your online community in a healthy and sustainable way with these six practical steps.
• Six Moderation Techniques to Increase Growth & Retention. Our quick-start guide to optimizing your moderation for growth and engagement.
• How to Moderate Usernames Like a Pro. Kickstart your display name strategy with this guide to username moderation.