White Papers & PDFs

Learn how to deliver a positive and engaging user experience through best-in-class moderation.

In the white papers and resources below, we share recommended content moderation techniques, industry-tested workflows, case studies, and more.

Check back regularly for new white papers and resources to help you filter the negative and make room for the positive in your community.

• NEW! How Ludia Leverages Insights From Player Chat to Improve Their Games. Learn how Ludia uses Two Hat’s Community Sift to shield players from harmful content while leveraging insights to improve their games.
• The ROI of Positive Communities. Fresh from our presentation at CMX Summit 2020, download our CMX Content Bundle, which includes everything you need to convince stakeholders that moderation is an investment — not a cost center.
• Actionable Tips: From “Player Behavior: Your Secret Growth Tool” Panel. Five best practices curated from our panel at GamesBeat Summit 2020. Learn how to foster a safe, inclusive, and growing community in your game.
• Content Moderation in Challenging Times: Techniques to Moderate Chat and Manage Increased Volumes. Download an e-book for data insights and moderation best practices in the age of COVID-19.
• By Design: 6 Tenets for a Safer Internet. Inspired by consultation with industry leaders, our customers, and recommendations we made to the UK Department for Digital, Culture, Media & Sport, we outline six tenets we can all follow to create an internet that’s both safe and scalable by design.
• The Opportunity to Chat. Community chat increases engagement, retention and lifetime value. So why think of chat moderation like a cost center?
• How to Moderate Images: Save Time, Money, and Resources With These Sample Workflows. In this engaging paper, you’ll learn how the social app PopJam moderates images in a fast-paced, high-volume, safety-first environment.
• 4 Steps to COPPA Compliance. Prepare your kid-friendly platform for COPPA with these four strategies.
• Six Techniques to Build a Healthy Online Community. Scale your online community in a healthy and sustainable way with these six practical steps.
• Six Moderation Techniques to Increase Growth & Retention. Our quick-start guide to optimizing your moderation for growth and engagement.
• How to Moderate Usernames Like a Pro. Kickstart your display name strategy with this guide to username moderation.