E-Book: Content Moderation in Challenging Times
Techniques to moderate chat & manage increased volumes
“We’ve had to reinvent the wheel in terms of how we moderate content and chat and how we deal with the high levels of customer support tickets… We’ve had to meet those challenges head-on and very quickly.”
— Vernon Jones, Head of Safety at MovieStarPlanet
The COVID-19 pandemic has reshaped our offline and online worlds in record time.
More than ever before, people are turning to online communities to find entertainment, solace, and connection.
Platforms have experienced a 40% to 100% (and in one case, 3000%) increase in chat volumes since March. In our on-demand webinar, our friend Vernon Jones, Head of Safety at MovieStarPlanet, shares the challenges and opportunities facing the industry:
In our accompanying e-book, Content Moderation in Challenging Times: Techniques to Moderate Chat & Manage Increased Volumes, we share our best practices for navigating the “new normal”, including:
Download your copy today for tips to re-prioritize your moderation strategy during these fast-changing times!