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The comments section of many websites can be hostile, toxic places. It’s easy to turn off comments — it’s a quick fix, and it always works. But there is a hidden cost to your community.

Cyberbullying and harassment are problems that affect people in real life, causing psychological damage and trauma. And sometimes, the affect is fatal.

The German government has proposed a new law that would levy fines up to €50 million against social media companies that fail to remove or block hate speech within 24 hours of a complaint.

How do you protect free speech while also protecting your community from hate speech and online harassment?