PubNub & Two Hat: Stronger Together at Removing Negative, Unwanted Behaviors from Your Communities

Recently, there has been a seismic shift in the way the world looks at internet safety and how user-generated content like chat, comments, images, and videos are shared. The COVID-19 pandemic has reshaped our offline and online worlds in record time. More than ever before, people are turning to online communities to find entertainment, solace, and connection.

At Two Hat, we believe that everyone should be free to share online without fear of harassment or abuse. We also believe that making this vision a reality requires a shared responsibility between many organizations, governments and non-profits.

That’s why we have allied ourselves with PubNub and forged an even stronger relationship aimed at reducing negative or disruptive online behavior, improving user experiences, and protecting users on your platform, regardless of your industry, company size, or volumes.

Today, we announced you can now access Two Hat’s AI-powered real-time content moderation platform via PubNub Integrations. At the core of this partnership are integrations with Two Hat’s Community Sift and Sift Ninja, offering two ways to start removing negative, unwanted behavior, and bad actors from your communities.

Community Sift is an AI-powered, all-in-one content moderation platform that filters, classifies, reports, and escalates online harms in real-time for enterprise-sized businesses. Meanwhile, Sift Ninja is a simple, yet powerful profanity filter designed for smaller services, apps, and games.

For those building chat on PubNub, profanity filtering is a common and important feature. It’s vital for community health, especially as user traffic climbs and manual moderation becomes difficult or impossible.

Regulations and app store policies require profanity filtering, and it’s table-stakes for any product or service used by children or families. For eLearning, high-occupancy live events, and games, content moderation and filtering play a key role in ensuring happy users and healthy communities.

“We couldn’t be more excited about this renewed partnership with PubNub,” said Mike Curliss, VP of Sales & Marketing at Two Hat. “PubNub provides great flexibility in letting you work with the tools via their PubNub Functions. Their commitment to building healthy communities is very much in alignment with Two Hat’s vision and mission.”

Both organizations firmly believe it is vital that their customers, and their end-users, have easy access to best-in-class tools to protect their communities. That’s where Two Hat comes in.

“Two Hat is the leading expert in AI-powered content moderation and profanity filtering, and we are thrilled to be partnered with them,” said Jonas Gray, VP of Business Development, PubNub. “By using API integrations between Two Hat and PubNub, developers can now easily enhance their chat applications with robust tools to intelligently remove harmful content before it reaches end-users.”

PubNub’s unwavering commitment to providing its clients with powerful, easy-to-implement solutions for in-app chat was another reason for this renewed partnership.

With these newest integrations, you can easily augment your in-app chat, whether it’s 1:1, group, or event chat for thousands of users. And, with the tools offered by Community Sift and Sift Ninja, you’ll have full control over how to handle filtered content and bad actors.

For more details, visit PubNub’s integrations pages for Community Sift and Sift Ninja. Additionally, each page contains sample code and documentation to get set up with these integrations in your PubNub application.

Introducing… Sift Ninja!

Shhh… it’s a secret to everybody. (Or at least, it was a secret to many before this post!)

Today we’re excited to tell you about the official debut of our new product: Sift Ninja!

Sift Ninja is designed to help new and emerging social products. Instead of manually moderating toxic UGC within your social app, or toxic comments on your social profiles, you can just call Sift Ninja and let the system cut out all the high-risk content for you.

Here at Two Hat, our mission is to give every user the power to share ideas and information online without fear of harassment or abuse. There are so many amazing social networks, and so many opportunities to build healthy and engaged communities. Our dream is that every online community, big or small, would have a layer of protection from toxic content that damages brands and real people’s mental health.

When we built Community Sift, we set out to empower every product owner to shape healthy community at scale. For the past four years since we released this innovation, we’ve been focused on protecting enterprise-scale social communities online, continually learning, growing, and responding to users’ ever-changing communication habits.

Now we’ve built upon all of that work and created a simple, powerful tool for communities that are just getting started. After all, not every social product is as large as Facebook or World of Warcraft.

Here are a few answers to some common questions we’ve received about Sift Ninja:

How does it work?

Much like a true ninja, this little bot works silently in the background, protecting your community from garbage content like hate speech, harassment, spam, and all the other junk that plagues the ‘hands off’ communities of old. Is it really ‘free speech’ if your users are scared to freely speak their minds?

To get started, just sign up at siftninja.com and create a Team name. There you can upload some test data, setup your WordPress comments for auto-moderation, or integrate a custom platform using a (see Integration question below). The choice is yours.

Who is Sift Ninja for?

Sift Ninja is for the builder generation. Empowering you to dream big dreams without worrying about whether your users are getting bullied and harassed.

Small, early stage tech companies and startups… Indie gaming studios… Bloggers and media publishers… if you’re tech-savvy with the ambition to grow a thriving social community, Sift Ninja is for you. Now you can get back to work in your garage on your next big feature instead of wasting your time moderating garbage comments.

Why ninjas?

The correct answer to this question is, “why not ninjas?” ;P

Why should I use Sift Ninja?

Building your own blacklist/whitelist/RegEx system will have you chasing a bazillion different permutations. It’s challenging and time-consuming to build your own machine learning algorithm. It’s a perpetual arms race that you’ll need to stay on top of continually. Wouldn’t you rather just call an API and get back to building out your feature backlog?

What about blog comments?

If you run a self-hosted WordPress blog (or have a paid WordPress.com account that allows you to install plugins) you can use the Sift Ninja WordPress plugin. We’ll be adding support for other platforms throughout 2017 and beyond. See how to install Sift Ninja on WordPress here.

How is this different than Community Sift?

Think of Sift Ninja as “Community Sift Lite,” or “Community Sift for Startups”. Powered by the same robust content classifier as our enterprise product, Sift Ninja is a pared-down, essentials-only moderation tool that automatically filters or hashes the worst content, including cyberbullying, vulgarity, sexting, racism, and PII (Personally Identifiable Information). It allows you to moderate UGC messages, chat, usernames, and images, gives you some control over your filter settings, and supports up to five topics.

Community Sift is the full-meal enterprise deal with all the bells and whistles: our patented trust system, user reputation, protection for child-directed products, analytics reports, custom policy guides, custom blacklist/whitelist, 25 topics, and fine-grained permissions.

Can I test it out?

Please do! Make sure you let us know what you think. We’re always open to feedback, and want to give you the best product to help you cultivate a positive online community.

How do I install Sift Ninja?

Check out our little demo on GitHub on how to install using PubNub.

How do I log in?

Just go to siftninja.com and login. (You’ll also get a Team URL upon signup to save you an extra step upon login if you want to cut down on clicks.)

How do I integrate this with my custom platform?

Integrating Sift Ninja into your custom platform is super-simple thanks to our friends at PubNub. You can use a simple PubNub BLOCK to automatically filter out toxic user-generated content.

PS — If you haven’t used PubNub before, we definitely recommend it. We’ve built some super-cool stuff using PubNub, and it makes integration so much easier!

For more information on PubNub and BLOCKS, check out their website pubnub.com

Okay, so time for the bottom line… How much does it cost?

Since Sift Ninja is intended for small businesses and product owners, the app is “pay as you grow,” giving you up to 500 insights per month for free. Hooray!

For more info on pricing, see this Sift Ninja pricing page.

Stay tuned for more Sift Ninja information to come! If you have any questions in the meantime, we’re here to help. Check out the Sift Ninja site and help desk.